FAQ
❓ Frequently Asked Questions (FAQ)
1. How long does shipping take?
For orders within the United States: Estimated delivery time is 7 to 14 business days.
For international orders: Delivery may take 14 to 31 business days, depending on the destination and shipping conditions.
2. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check your order status on our Order Tracking page.
3. Can I return my order?
Yes! We accept returns within 30 days of successful delivery.
Conditions for returns:
Items must be unused, with tags still attached, and in the original packaging.
A receipt or proof of purchase is required.
Please contact us at ideedge@gmail.com to begin your return process.
4. How much is the shipping fee?
Shipping fees are calculated at checkout based on your location and shipping method. We also offer free shipping promotions from time to time — stay tuned!
5. How can I contact customer support?
You can reach us via email:
📧 ideedge@gmail.com
We’re here to help and aim to respond as quickly as possible.
6. Can I cancel my order after placing it?
If your order hasn't been processed or shipped yet, we may be able to cancel it. Please contact us as soon as possible for assistance.
7. What if I received the wrong item or a damaged product?
We're sorry for the inconvenience. Please take a photo and email us. We'll review the issue and either replace or refund your order based on the situation.
8. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to manage your orders, view order history, and receive exclusive offers.